Manage the Complete Customer Lifecycle, from Lead to Support and Beyond

Unify your marketing, sales, and service teams on a single platform to deliver exceptional customer experiences and drive revenue growth.

A True 360-Degree View of Your Customer

Oracle NetSuite CRM delivers powerful, integrated capabilities that go beyond traditional CRM solutions. By providing a single repository for all customer interactions, from lead generation and opportunity management to order fulfillment and post-sales support, NetSuite CRM gives your teams a complete, real-time view of every customer. This unified approach breaks down departmental silos, ensuring that marketing, sales, and service are perfectly aligned to create seamless, personalized experiences at every touchpoint.

Key Benefits

Improve Sales Productivity

Increase sales productivity by 15-20% with tools that automate processes, provide a complete view of the prospect, and streamline quote and order management.

Enhance Marketing ROI

Execute and track multi-channel campaigns in real time, automate lead nurturing, and gain true closed-loop ROI reporting from lead to final sale.

Elevate Customer Service

Reduce call resolution times by 30-60% by giving service reps a complete customer history, including sales, support cases, and financial data.

Drive Upsell and Renewals

Leverage a complete view of customer purchase history and interactions to identify upsell opportunities and manage renewals effectively.

Key Features & Modules

Sales Force Automation (SFA) Empower your sales team to focus on selling with tools that automate and streamline the entire sales process.

  • Opportunity and pipeline management to track deals from lead to close.
  • Advanced forecasting and quota management for predictable revenue.
  • Automated incentive compensation management to motivate your sales team.
  • Mobile access to manage leads, opportunities, and calendars on the go.

Marketing Automation Create, execute, and measure targeted marketing campaigns to generate high-quality leads.

  • Multi-channel campaign management for email, direct mail, and events.
  • Automated lead capture, nurturing, and scoring.
  • Upsell marketing based on historical purchase patterns.
  • Real-time ROI analysis and reporting.

Customer Service Management Deliver world-class support and turn your service center into a profit center.

  • Case management with automated routing and escalation rules.
  • Integrated knowledge base for faster issue resolution.
  • Online self-service portals for customers to track orders and submit cases.
  • Time tracking for billable support services.

Partner Relationship Management (PRM) Extend your reach and manage your channel partners effectively.

  • Joint lead and opportunity management.
  • Real-time pipeline visibility and sales forecasting for partners.

Partner commission and royalty management.