Deliver a Unified and Personalized Shopping Experience

Transcend traditional e-commerce with an end-to-end solution that unifies your back-office, in-store, and digital experiences to build loyalty and exceed customer expectations.

The Future of Omnichannel Retail

Microsoft Dynamics 365 Commerce is a comprehensive solution that delivers a seamless and personalized shopping experience across all channels. It unifies your e-commerce, in-store, and call center operations with your core business processes, including supply chain and finance. By leveraging AI-driven insights, you can understand customer behavior, deliver personalized product recommendations, and optimize every aspect of the customer journey. From a modern digital storefront to intelligent store operations, Dynamics 365 Commerce provides the tools to build a resilient and customer-centric retail business.

Key Benefits

Create a Unified Customer Journey

Provide a consistent and seamless experience whether customers are shopping online, on a mobile device, or in a physical store.

Personalize at Scale

Use AI to deliver personalized product recommendations, targeted promotions, and content that resonates with individual shoppers.

Optimize Store Operations

Empower store associates with modern point-of-sale (POS) tools that provide a complete view of customer profiles, inventory, and order history.

Build a Resilient Digital Commerce Engine

Grow your online business with a scalable and secure e-commerce platform that is deeply integrated with your supply chain and order management systems.

Key Features & Modules

E-commerce Build and manage engaging digital storefronts.

  • Modern, scalable, and customizable e-commerce platform.
  • AI-driven product recommendations and search.
  • Integrated ratings, reviews, and customer loyalty programs.

Intelligent Store Operations Transform your physical stores into hubs of customer engagement.

  • Modern Point of Sale (POS) with rich clienteling capabilities.
  • Real-time inventory lookup and management.
  • Support for flexible fulfillment options like buy online, pick up in-store (BOPIS).

AI-Driven Personalization Deliver tailored experiences that drive conversion.

  • AI-powered recommendations across all channels.
  • Audience segmentation and targeted promotions.
  • A/B testing and experience optimization tools.

Fraud Protection Protect your e-commerce business and customers from fraud.

  • Use adaptive AI to detect and prevent payment and account creation fraud.

Reduce false positives and increase acceptance rates for legitimate transactions.